Terms & Conditions – Luggage & Latitude

Article 1 – Definitions

  • Cooling-off Period: The period within which the consumer may exercise their right of withdrawal.

  • Consumer: A natural person not acting in a commercial or professional capacity who enters into a distance contract with Luggage & Latitude.

  • Day: A calendar day.

  • Duration Contract: A distance contract relating to the regular supply of goods or services over time.

  • Durable Medium: A tool (e.g., email or downloadable file) that enables a consumer to store information for future reference.

  • Right of Withdrawal: The consumer’s right to cancel a distance contract within the cooling-off period.

  • Entrepreneur: Luggage & Latitude, the online provider of travel accessories and bags.

  • Distance Contract: An agreement made remotely via an online platform or digital communication.

  • Remote Communication Techniques: Any method used to conclude a contract without physical presence.

  • General Terms and Conditions: These current terms governing the agreement between Luggage & Latitude and the consumer.

Article 2 – Applicability

These terms and conditions apply to all offers, transactions, and distance contracts between Luggage & Latitude and the consumer.

The terms will be provided before or during the checkout process. If unavailable, they can be shared electronically or upon request, free of charge.

In the case of conflicting conditions, the most favorable terms for the consumer will prevail.

Article 3 – Entrepreneur’s Identity

  • Company Name: BLOOMARK LIMITED

  • Registration Number: 78047236

  • Address: FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG

Article 4 – The Offer

  • Offers include the total price, shipping fees, and return policy.

  • All product descriptions aim to be accurate and complete. Product images are illustrative and may differ slightly in color or design.

  • Offers are non-binding and may be modified.

  • Luggage & Latitude will clearly state any limitations, validity periods, and special terms associated with promotions or product listings.

Article 5 – The Contract

A contract is formed when the consumer accepts an offer and completes the stated conditions.

For electronic transactions, confirmation of acceptance will be provided digitally.

We reserve the right to cancel or impose conditions on any order, with reasoning provided if an order is declined.

All transactions are secured using industry-standard encryption and payment technologies.

Article 6 – Right of Withdrawal

  • Consumers have 14 days from receiving their order to cancel without providing a reason.

  • To withdraw, a written notice (email or form) must be sent within this period.

  • Products must be returned in original, unused condition, including packaging and accessories.

  • Return shipping costs are the consumer’s responsibility.

Article 7 – Refunds

  • Upon receiving returned goods or valid proof of return, refunds will be processed within 14 days.

  • Refunds are issued using the original payment method.

  • Refunds may be withheld if the product is damaged or incomplete upon return.

Article 8 – Pricing

  • Prices listed at the time of purchase are final, excluding any import taxes or customs duties for international orders.

  • Obvious errors (e.g., typographical or pricing mistakes) are not binding.

  • The consumer is responsible for any additional charges incurred during international shipping.

Article 9 – Product Conformity & Warranty

  • Products must match descriptions and be free of significant defects.

  • Consumers must report defects within 14 days of delivery.

  • Warranty is void in cases of:

    • Improper use

    • Unauthorized repairs or modifications

    • Normal wear and tear

    • Regulatory changes affecting material usage

Article 10 – Delivery & Fulfillment

  • Orders are shipped to the address provided by the consumer.

  • Delivery occurs within 30 days unless otherwise agreed.

  • If delays occur, the consumer will be informed and may cancel the contract.

  • If a product is unavailable, a suitable alternative may be offered, which can be declined by the consumer for a full refund.

Article 11 – Ongoing Contracts

  • Open-ended contracts can be terminated by the consumer with 30 days' notice.

  • Fixed-term contracts will not automatically renew unless explicitly agreed.

Article 12 – Payment

  • Payment must be completed at checkout unless otherwise agreed.

  • Consumers are required to report errors in billing promptly.

  • Accepted payment methods will be clearly displayed at checkout.

Article 13 – Complaints

  • Complaints must be submitted within 7 days of discovering a defect via email or contact form.

  • We will respond within 14 days, or inform the consumer if additional time is needed.

  • Valid complaints will be addressed via replacement, repair, or refund—at no cost to the consumer.

Article 14 – Dispute Resolution

  • In case of a dispute, we will strive to resolve it amicably and fairly.

  • If no resolution is reached, local consumer protection laws shall apply.

Article 15 – Updates to Terms

  • These terms may be updated due to operational, legal, or market changes.

  • The latest version will always be available on our website. Continued use of our services implies acceptance of updated terms.